Delaney Promoted to Helpdesk Manager at Tully Rinckey PLLC
April 14, 2016 – Albany, N.Y. – Tully Rinckey PLLC is pleased to announce the promotion of Brandon Delaney to Helpdesk Manager. For the past five years, Delaney has served as an IT Analyst for the firm.
In his new role, Delaney is responsible for the management and oversight of the firm’s IT helpdesk. In this role, he works with the firm’s Chief Information Officer to help ensure the overall health and productivity of the firm’s information technology (IT) systems, supporting all branch offices throughout the country. Delaney reviews, tracks, and resolves systems issues at both the datacenter and end-user device levels.
Additionally, Delaney consults with users about increasing efficiency, along with recommending and deploying hardware and software solutions to enhance or add functionality to the firm’s IT systems. He is also responsible for the firm’s high-definition video teleconferencing system, which enables attorneys and support staff to have video conferencing within the firm, and with outside agencies.
Before joining the firm in May 2011, Delaney worked as a Senior Computer Technician for an IT company in Albany, N.Y. There, he helped end users as well as small and medium businesses achieve their technological needs.
For more information, please contact Marcy Velte at (518) 218-7100 or at firstname.lastname@example.org.