A Client Relations Associate with Tully Rinckey America Service Corporation, Jazmyn Branch works within the firm’s Client Relations Department to conduct initial client intake and assists clients seeking assistance connecting to an attorney who will best suit their specific legal needs. In this role, Jazmyn acts as a liaison between clients and the company’s attorneys with a focus on ensuring total client satisfaction.
Prior to joining Tully Rinckey, Jazmyn was a Member Associate with Fidelis Care in Latham, N.Y., where she provided outstanding customer service to network members. There, she processed volumes of returned mail on a daily basis and assisted with multiple special projects to ensure client satisfaction, including outbound calls, faxes and mail, handling client inquiries and payment questions, initiating authorizations and referring clients to appropriate government agencies as necessary. She previously worked as a Verification Document Administrator for MAXIMUS in Albany, N.Y., an outsourcing company that provides business process services to government health and human services agencies. In this position, Jazmyn received and processed documentation for income, citizenship, and other verification types based off of approved work instructions and fast alerts. She also ensured and maintained high-quality production standards.