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Consumer refunds in question as businesses abruptly shut down

October 29, 2020

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ALBANY, N.Y. (NEWS10) — Throughout the pandemic, a number of local businesses have been forced to shut down, many of them doing so abruptly. Viewers have contacted NEWS10 about how to go about getting refunds when this sort of thing happens, so we set out to gauge consumer options if they run into this type of situation.

On Saturday, the live music venue Skyloft at Crossgates Mall announced the difficult decision to close their doors permanently. While customers are upset to hear of the closure, those who prepaid for tickets tell us they’re now finding it difficult to get refunds. The company’s website has been taken down, their e-mail no longer exists and their phone line has been disconnected. NEWS10 has reached out for comment from the general manager, but we have not yet heard back.

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